Terms & Conditions best99 — Complete Guide for Malaysian Members

1Introduction & Acceptance of Terms

Welcome to best99, an online entertainment platform operating under a valid and recognised licence. By accessing, registering, or using any part of the best99 platform — whether through our official website at best99.win or our mobile app — you are deemed to have read, understood, and agreed to be bound by all terms and conditions stated in this document.

These terms and conditions constitute a legally binding agreement between you as a member and best99 as the platform operator. If you do not agree with any part of these terms, you are advised not to continue using the platform. best99 reserves the right to amend these terms and conditions at any time, and notice will be provided via the platform or your registered email.

2Eligibility & Account Registration

To register and use the best99 platform, you must meet all of the following eligibility requirements without exception:

• Aged 18 years and above at the date of registration
• Be a legally competent individual authorized to enter into binding agreements
• Not listed on the self-exclusion register of any responsible gaming programme
• Providing accurate, truthful, and complete personal information during registration
• Not representing a country or territory prohibited by the relevant regulatory authority

Each individual is only permitted to register one account only. Multiple account registrations are strictly prohibited and will result in the suspension of all associated accounts along with forfeiture of any remaining balances. Identity verification (KYC) must be completed within the specified timeframe to fully activate withdrawal functionality.

2.1 KYC Verification Process

As part of our commitment to security and compliance, all members are required to complete the KYC process before making their first withdrawal. Required documents include a copy of a valid identity card (MyKad) or passport, and proof of residential address such as a utility bill or bank statement dated within the last three months. These documents are processed securely and protected by high-level data encryption.

3Deposits, Withdrawals & Transactions

Best99 supports a wide range of payment methods suited for Malaysian users, including FPX, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, GrabPay, and other major local banks. All financial transactions are processed through secure payment channels protected by SSL 256-bit encryption.

3.1 Deposit Limits

Minimum and maximum deposit limits vary by payment method and member account level. The latest limit details can be checked on the deposit page within your account. best99 reserves the right to adjust deposit limits in accordance with compliance requirements and internal policy from time to time.

3.2 Withdrawal Processing

Withdrawal requests are processed by best99's automated system within three to five minutes for FPX bank transfers, and one to three minutes for digital wallets such as Touch 'n Go eWallet and GrabPay. However, processing times may take longer in the following situations:

• KYC verification has not yet been completed
• Withdrawal requests exceeding the set daily or weekly limits
• Routine security checks required by our team
• Technical issues on the part of the bank or payment service provider

3.3 Anti-Money Laundering Policy

Best99 is fully compliant with all applicable anti-money laundering (AML) laws and regulations. We reserve the right to request additional documentation for any transaction deemed unusual or suspicious. Withdrawals may only be made using the same payment method as the original deposit, subject to specific conditions.

4Bonuses, Promotions & Wagering Requirements

Best99 offers a wide range of attractive bonuses and promotions for both new and existing members. All bonuses are subject to wagering requirements and other specific terms clearly stated on the relevant promotions page.

The general rules applicable to all best99 bonuses are as follows:

• Bonuses may only be claimed once per promotion type unless otherwise stated
• Wagering requirements must be met within the specified validity period before any withdrawal can be made
• Best99 reserves the right to void bonuses if there is evidence of abuse or misuse
• Bonuses cannot be combined with other promotions unless explicitly stated
• Bonus funds cannot be withdrawn directly; only winnings generated from wagering bonus funds are eligible for withdrawal once the requirements have been met

5Member Conduct & Prohibitions

All best99 members are required to conduct themselves respectfully and comply with platform rules at all times. The following activities are strictly prohibited and may result in account suspension or permanent closure:

• Using software, bots, or other automated methods to gain an unfair advantage
• Engaging in fraud, manipulation, or collusion with other players to cheat the system
• Registering multiple accounts or using false information during registration
• Abusing bonuses or promotions through betting strategies designed solely to meet wagering requirements
• Using the best99 platform for money laundering or any other illegal activities
• Threatening, harassing, or behaving abusively toward customer support staff

Best99 reserves the right to investigate any suspicious activity and take appropriate action, including suspending or closing accounts, withholding associated balances, and reporting to the relevant authorities where necessary.

6Personal Privacy & Data Protection

Best99 takes the protection of all members' personal data seriously, in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010. All personal information you provide during registration and use of the platform is collected, stored, and processed in accordance with our Privacy Policy, which can be reviewed on the Privacy Policy.

Your personal information will not be sold, shared, or disclosed to third parties without your consent, except where required by law or to meet platform compliance obligations. Your data is protected by 256-bit SSL encryption and stored on secure servers with strict access controls.

7Responsible Gaming

Best99 is fully committed to responsible gaming practices. We believe that entertainment should remain enjoyable and in control. To that end, we provide the following tools, accessible to all members at any time through account settings:

• Deposit Limit: Set daily, weekly, or monthly deposit limits according to your means
• Loss Limit: Limit the total amount you can lose within a set time period
• Session Limit: Set a maximum playtime duration per session
• Forced Break: Temporarily suspend your account for anywhere between 24 hours and 30 days
• Self-Exclusion: Permanently close your account if required

If you feel that your gaming activity is starting to have a negative impact on your daily life, please contact our support team or visit the Responsible Gaming for more information and support resources.

8Limitation of Liability

Best99 is not liable for any loss or damage arising from service disruptions beyond our control, including internet infrastructure failures, natural disasters, or third-party actions. The platform is provided on an "as is" basis and we make no ongoing guarantee of uninterrupted service availability.

Settled game results are final and cannot be disputed unless there is substantial evidence of a technical error verifiable by best99. In such cases, best99 will investigate and make a fair decision based on accurate system records.

9Account Termination & Closure

Members may close their accounts at any time by contacting the best99 customer support team via live chat. Before closure, ensure all balances have been withdrawn and no outstanding bonus conditions remain, as bonus balances that have not met wagering requirements will be automatically forfeited upon account closure.

Best99 reserves the right to close or suspend any account without prior notice if there is evidence of fraud, breach of terms, or a serious security threat. In cases of confirmed fair closure, any valid balance will be returned to the member via the original payment method.

10Law & Jurisdiction

These terms and conditions are governed by the laws of the jurisdiction in which best99 is licensed and operates. Any dispute arising from or relating to the use of this platform shall first be resolved through negotiation and mediation before either party initiates formal legal action.

If any provision of these terms and conditions is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from this agreement and the remaining provisions shall continue in full force and effect.